White-label · 100% human · Shopify-native
Live chat for Shopify apps
Live chat support puts a real human on the other end of your Shopify app's chat widget. We answer in real time, guide merchants through setup and questions, and keep conversations positive — without pulling you out of deep work.
What's included
What Live chat covers
- Real-time human responses during your coverage hours
- Guided setup and how-to help for merchants
- On-brand tone and policies
- Conversation tagging and insights
- Escalation paths for technical issues
Why it matters
Fast, helpful chat turns hesitant trial users into paying customers. We staff your chat so you don't have to choose between shipping features and answering merchants.
Questions
Frequently asked questions
What are the live-chat hours?
Hours depend on your plan — for example Growth includes email plus live chat. 24/7 live coverage is available on higher tiers. See the pricing page for per-plan hours.
Explore
Other support services
Ready to hand off live chat?
support@kivosupport.comBook a free consultation and we'll tailor a plan to your Shopify app.