White-label · 100% human · Shopify-native
Social media support for Shopify apps
Social media support covers the merchant questions and complaints that land in your DMs and mentions. We monitor your channels, respond quickly and on-brand, and turn public frustration into resolved, positive interactions.
What's included
What Social media support covers
- Monitoring of mentions and direct messages
- Fast, on-brand public and private responses
- De-escalation of complaints
- Hand-off of bugs and feature requests to your team
- Consistent voice across platforms
Why it matters
Public support is reputation management. A quick, human reply to a frustrated post protects your app's image and shows prospective merchants you care.
Questions
Frequently asked questions
Which platforms do you cover?
We track and respond across your active channels (for example X, Facebook, Instagram and LinkedIn). Tell us where your merchants reach out and we cover it.
Explore
Other support services
Ready to hand off social media support?
support@kivosupport.comBook a free consultation and we'll tailor a plan to your Shopify app.