KivoSupport’s mission is to make Shopify app developers’ lives easier. We deliver flexible, white-label customer support for Shopify apps. Whether you need basic coverage or advanced technical help, so you can focus on scaling, not tickets.
All our agents are:
Liquid, metafields, app embedding, theme support
Ensuring every merchant feels heard and helped
Tone, policies, and style matched to your app
Processes & knowledge management for consistency
No outsourcing; recruited & managed directly by us
We meet with your team to understand your app, policies, voice, and goals. We study any existing support history, FAQs, and flows.
2–4 weeks of hands-on product training, building internal docs, and ensuring they can handle real merchant queries confidently.
We take over your support, behind the scenes. Merchants won’t know we exist, but they’ll feel your app’s care and consistency.
You’ll get weekly summaries, monthly reports, and ongoing QA insights. We collect feedback, improve responses, and surface support insights to your product team.
Your customers will never know we exist, but they’ll love the experience we provide.
We already provide full-stack support for apps like:
