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Privacy policy

Last updated: [Effective date — to set before launch]

This privacy policy explains how KivoSupport (“we”, “us”), operated by [Registered legal entity], collects, uses and protects personal information when you visit https://kivosupport.com or contact us about our Shopify app support services.

Information we collect

  • Information you provide: when you submit our contact form or book a consultation, we collect your name, email address and the contents of your message.
  • Usage data: basic, privacy-friendly analytics (page views and referrers) if analytics is enabled. We do not use advertising cookies.

How we use your information

  • To respond to your enquiry and provide the services you request.
  • To operate, maintain and improve our website.
  • To comply with legal obligations.

Sharing

We do not sell your personal information. We share it only with service providers who help us operate (for example our email and scheduling providers) and where required by law. [List sub-processors before launch — e.g. email provider, Calendly.]

Data retention

We keep contact enquiries only as long as needed to handle your request and for legitimate business or legal purposes.

Your rights

Depending on your location, you may have rights to access, correct or delete your personal information. To exercise these rights, email support@kivosupport.com.

Contact

Questions about this policy? Email support@kivosupport.com.KivoSupport is based in Dubai.

This policy is a starting template and should be reviewed by legal counsel and completed (bracketed items) before launch.