Kivo Support

Frequently Asked Questions

Getting Started with KivoSupport

  • Which platforms is KivoSupport familiar with?

    We're well-versed in Shopify and Shopify Plus.

  • How long does it take from filling a request to getting the services?

    After you submit the form, we will schedule a meeting to discuss. Then, we will arrange a 4-week training session. We will move fast once we understand your app and support needs.

  • Do you charge on a per ticket basis?

    Nope! We offer simple, flat-rate pricing based on coverage and scope, no surprise charges.

Why Outsource to KivoSupport?

  • What are the benefits of working with KivoSupport agents versus finding a resource myself?

    Our agents are trained in Shopify, work 24/7, and integrate seamlessly with your brand. No hiring, training, or management is needed on your end.

  • How do I know that I need to outsource my Shopify support service?

    If support is eating your dev hours, slowing your roadmap, or making you dread your inbox, it’s time.

  • What results can I expect from outsourcing support service?

    Expect happier users, faster responses, and more time to focus on product growth.

Things to Know Before You Start

  • What should I take into account when outsourcing customer support?

    Look for brand alignment, response quality, Shopify expertise, and timezone coverage. These make all the difference.

  • Can KivoSupport match my brand’s tone and style?

    Absolutely. We study your past conversations, style guides, and voice to deliver on-brand, human responses every time.

  • Can you handle technical questions about my Shopify app?

    Yes. We’re trained to understand your app inside out, including how it works, common bugs, and feature-specific questions.