Installation
1
We’re well-versed in Shopify and Shopify Plus.
Which platforms is KivoSupport familiar with?
We’re well-versed in Shopify and Shopify Plus.
How long does it take from filling a request to getting the services?
After you submit the form, we will schedule a meeting to discuss. Then, we will arrange a 4-week training session. We will move fast once we understand your app and support needs.
Do you charge on a per ticket basis?
Nope! We offer simple, flat-rate pricing based on coverage and scope, no surprise charges.
What are the benefits of working with KivoSupport agents versus finding a resource myself?
Our agents are trained in Shopify, work 24/7, and integrate seamlessly with your brand. No hiring, training, or management is needed on your end.
How do I know that I need to outsource my Shopify support service?
If support is eating your dev hours, slowing your roadmap, or making you dread your inbox, it’s time.
What results can I expect from outsourcing support service?
Expect happier users, faster responses, and more time to focus on product growth.
What should I take into account when outsourcing customer support?
Look for brand alignment, response quality, Shopify expertise, and timezone coverage. These make all the difference.
Can KivoSupport match my brand’s tone and style?
Absolutely. We study your past conversations, style guides, and voice to deliver on-brand, human responses every time.
Can you handle technical questions about my Shopify app?
Yes. We’re trained to understand your app inside out, including how it works, common bugs, and feature-specific questions.