It does what it's supposed to do. The support is solid — 5 stars.
HM
Heineken Merchandise IRE
Owner
Real humans · Real support · Real conversions
White-label 24/7 human support for Shopify apps
KivoSupport gives Shopify app developers white-label, 100% human support — email, live chat and helpdesk coverage delivered under your brand by an in-house, Shopify-trained team, so you cut churn and convert more trial users.
- No setup fees
- Cancel anytime
- Built by EFOLI · 8+ yrs on Shopify
Trusted by Shopify apps used by thousands of merchants
The problem
Support shouldn't cost you your focus
Every minute you spend on support is a minute you're not building your app.
Constant interruptions
Every support ping pulls you out of deep work — context-switching kills your build velocity.
AI bots frustrate merchants
Merchants want real answers, not a chatbot loop. Poor support shows up in your app reviews.
In-house teams are costly
Hiring, training and managing support staff is expensive and slow to scale.
Hidden churn
Slow or missing replies quietly turn trial users into cancellations.
What we cover
Your behind-the-scenes Shopify app support team
Six white-label support channels, handled by an in-house team that knows the Shopify ecosystem.
How it works
From first call to live support in weeks
A clear, four-step path to handing off your Shopify app's support.
- 1
Discovery & setup
We meet with your team to understand your app, policies, voice and goals, and study your existing support history, FAQs and flows.
- 2
Training & onboarding
2–4 weeks of hands-on product training — building internal docs and making sure agents can handle real merchant queries confidently.
- 3
Go live
We take over your support behind the scenes. Merchants won't know we exist, but they'll feel your app's care and consistency.
- 4
Continuous improvement
You get weekly summaries, monthly reports and ongoing QA. We collect feedback, improve responses and surface insights to your product team.
Works with your stack
We work inside the helpdesk you already use
No migration required — we adapt to your existing tools and workflows.
Gorgias
Zendesk
Intercom
Help Scout
Freshdesk
Crisp
Tidio
Tawk.to
Why us
KivoSupport vs the alternatives
How white-label, in-house human support compares to the other ways to handle merchant questions.
| Capability | KivoSupport | In-house team | AI chatbots | Generic BPO |
|---|---|---|---|---|
| 100% human, Shopify-trained agents | ✓ | Limited | ✗ | Limited |
| White-label under your brand | ✓ | ✓ | Limited | ✗ |
| Built by Shopify app developers | ✓ | Limited | ✗ | ✗ |
| 24/7 coverage available | ✓ | ✗ | ✓ | ✓ |
| No hiring or management overhead | ✓ | ✗ | ✓ | ✓ |
| Scales with your app | ✓ | Limited | ✓ | Limited |
Who it's for
Built for Shopify app developers
Solo app founders
Stop being the support desk. Reclaim the time to build and grow your app.
Scaling app teams
Add support capacity without hiring, training or managing agents.
App agencies
Offer white-label support across your portfolio of client apps.
Why app developers choose us
Human, in-house and Shopify-native
100%
Human agents — no bots, no scripts
24/7
Round-the-clock coverage available
8+ yrs
EFOLI in the Shopify App Store
In-house
Our own team — never outsourced
White-label & secure
Your brand, front and center
Support that feels like a natural part of your app — never a third party.
- Every message sent from your domain, in your brand's voice
- Your policies, macros and help center — maintained for you
- Merchants never know an outside team is involved
- NDA-backed, with careful handling of your data
Proof
What our clients say
Real words from the merchants and app teams our in-house team looks after — every day, under our clients' brands.
I had a great experience from the very beginning.
GAGo All Out
Owner
We've been using this app for over five years and the customer service is excellent.
MVMama Vann's Beef Jerky
Owner
Our first-response time went from a full day to under an hour — and every reply sounds like our own team. Trial conversions are up and I'm finally shipping features again.
CCratewave
Marcus Lee · Founder
We handed off email and live chat, and our App Store rating actually climbed. Merchants have no idea it isn't us answering.
NANorthwind Apps
Priya N. · Co-founder
Scaling support used to mean another hire and weeks of training. Now it just scales with us — no bots, real Shopify know-how.
PPixelcart
Daniel Roth · CEO
They handled 3× our normal volume through BFCM without missing a beat. Genuinely the least stressed I've ever been during peak season.
TTidewell
Amara Osei · Head of Support
They set up our helpdesk, wrote our macros, and run weekly QA. It feels like a support team that runs itself.
FAFoundry Apps
Jonas W. · Founder
The white-label part is seamless — same tone, same brand, from our domain. Our merchants just feel taken care of.
MMeadowlark
Lena Fischer · Product Lead
Transparent pricing
Plans from $299/mo
White-label support that scales with your app, from Starter to custom Enterprise.
No setup fees · Cancel anytime · Free consultation
Questions
Frequently asked questions
What is KivoSupport?
KivoSupport is white-label, 100% human customer support built for Shopify app developers. A Shopify-trained, in-house team answers your merchants' questions under your brand.
Is support really 24/7?
24/7 coverage is available — our Professional plan runs 7 days a week, 24 hours a day, and Enterprise is full 24/7. Entry plans have set hours (for example, Starter is 5 days a week, 4 hours a day).
Do you outsource support?
No. Support is delivered by our own in-house, Shopify-trained agents — no outsourcing, no bots, no scripts.
What does white-label mean here?
We respond under your brand, from your domain, in your voice — so your merchants experience your app's care and consistency, not a third party.
Ready to hand off support?
support@kivosupport.comBook a free consultation and see how KivoSupport can step in, scale with you, and support your merchants under your brand.