Simple, Transparent Pricing That Scales With You

Every Shopify app’s needs are different. KivoSupport offers tiered plans for basic or full coverage. We believe in simple, flat-rate pricing with no hidden fees or surprises. Our plans scale with your needs.

Test It. Find Your Perfect Fit

No setup fees. Cancel anytime.

Starter

$299/month

Coverage:

  • ✅ 5 days/week, 4 hours/day

Includes:

  • ✅ Shared agents
  • ✅ Email support only (up to 75 tickets/month)
  • ✅ Basic knowledge base setup
  • ✅ Monthly feedback report
  • ✅ 24 hour response SLA

Ideal for: Small or early-stage app developers with light support volume.

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Growth

$699/month

Coverage:

  • ✅ 6 days/week, 8 hours/day

Includes:

  • ✅ Shared agents
  • ✅ Email + Live Chat support (up to 300 conversations/month)
  • ✅ Feedback collection & analysis
  • ✅ Knowledge base creation + maintenance
  • ✅ Monthly QA & performance report
  • ✅ 12-24 hr response time SLA

Ideal for: Growing apps requiring daily merchant interaction and broader coverage.

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Professional

$2599/month

Coverage:

  • ✅ 7 days/week, 24 hours/day

Includes:

  • ✅ Dedicated agent (max 3 clients)
  • ✅ Email + Chat support (up to 1000 conversations/month)
  • ✅ Dedicated QA + regular agent coaching
  • ✅ Review request and response management
  • ✅ Weekly reports + monthly strategy calls
  • ✅ 6-24 hr or faster SLA

Ideal for: Apps with significant user base and support traffic.

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Enterprise – RFQ

Coverage:

  • 📋 24/7 support

Includes:

  • 📋 Dedicated team
  • 📋 High-volume support (1000+ conversations/month)
  • 📋 Technical support (Theme, Liquid, JS, CSS, HTML)
  • 📋 App testing + bug escalation
  • 📋 Help desk setup
  • 📋 Dedicated team lead
  • 📋 Slack collaboration
  • 📋 Custom SLAs (as low as 4 hours)

Ideal for: Large or enterprise-level apps that demand premium, round-the-clock care.

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