As a Shopify app founder, you didn’t start your business to spend your days buried in tickets. But merchants expect fast, friendly help, day or night.
Bug reports & “how-to” questions at all hours.
Merchants want real answers, not canned scripts.
Hiring, training, and managing agents eats time & budget.
Slow or poor replies = lost revenue & bad reviews.
Every minute you spend on support is a minute you’re not building your app.
KivoSupport is built by Shopify app developers who’ve lived your pain points. We’re the real human, white-label team that supports your merchants as if we were part of your company. We convert your trial users into real customers by providing great human support.
Under your branding, we handle all merchant queries promptly.
From quick “how-to” answers to complex Liquid/CSS issues.
Help your merchants find answers faster and reduce ticket volume.
Provide insights to improve your app and user experience.
Shopify Liquid, CSS, app setup, and overall merchant experience covered.
We adapt to your audience’s hours so no merchant waits.
Already powering support for MultiVariants, DiscountRay, and PushBundle, all backed by EFOLI’s 8+ years in the Shopify App Store.
Here’s why more Shopify app teams are switching to KivoSupport:
No bots. Every conversation is handled by a trained Shopify expert, empathetic and tailored to your voice.
We’ve built and supported apps ourselves (like MultiVariants), so we understand your pain points firsthand.
Agents know themes, Liquid, custom storefronts, and app configuration for fast, accurate resolutions.
We sound like you, act like you, and represent your brand seamlessly.
Choose coverage hours, support channels, and technical depth — startup to enterprise-friendly.
We operate in multiple time zones, ensuring quick replies and improved retention for your merchants.
Faster replies = happier merchants, better reviews, and higher conversions.
We help Shopify app teams deliver exceptional support. Here’s what our clients have to say about KivoSupport.
“It is very rare to come across developers that have built a very solid app and are willing to assist with even the smallest of tasks. Everything that EFOLI has done to help us launch our website with the functionality has been appreciated.”
“We've been using this app for over 5 years and the customer service is absolutely top notch. If you're considering this solution, I cannot recommend it enough.”
“I had a great experience from the very beginning! Used Live Chat to make some custom changes to the look as soon as I installed it and it was handled very quickly!”
“It does what it's supposed to do in a very clean and easy to implement way. The support is solid 5-stars! Thank you Marvic for the fast support and restoring our services immediately.”
